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FAQs

 

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Order tracking is now available online for some of our stores, including some of our online orders. Tracking is only available for the day of delivery. The estimated delivery time is based on our best estimates and you must be available during the scheduled delivery period. If you receive a message indicating no tracking is available in your area, contact your delivery agent (which is indicated in your confirmation email) for more information about your delivery. You can find our order tracking page here.

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Each promo code has its own set of restrictions. First, check the exclusions on your promo code to see if there are any restrictions prohibiting a discount. As a general rule, Smart Buys, barstools, dining chairs and sale/clearance items are excluded in the promotions. Also, confirm the expiration date on the promo code. Click here for the latest Coupons, Sales & Offers.

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To find out if a store has the item you want, call or visit the HomeStore near you. Click here for Store Locations. Every store has a unique selection and may or may not have the item on display, please call first.

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Grupo Intermueble retail furniture stores are independently owned and operated. Please contact Customer Service at your local store. 
Click here for Store Locator for the exact locations.

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We offer replacement parts for most products. Call Customer Service at 2557-1515, from Monday through Saturday, between 9 a.m. to 6:30 p.m. When inquiring, please have item number and invoice number available to better serve you. You can find the item number on your invoice or email order confirmation.

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Visit your local store to see fabric in more detail. Since every store carries a unique selection, we recommend calling the store to see if they carry the product you would like to see.

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Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

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Using the item number found in your email confirmation or from the packing list, enter the item number into the search box.  Once you are on the product detail page, the assembly instructions are there and you can print as needed. If the item(s) you purchased requires assembly, detailed instructions should have been included in the box.

You may send us your request via fax to 2557-2696 or call Customer Service at 2557-1515.

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With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog at http://www.en.ashley.hn or find the Grupo Intermueble nearest you.

At this time, we are unable to support custom orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same fabric available with different shape of sofas (traditional sofa, sectional or reclining sofa) and also, offered in different sizes but same fabric.

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Durapella® and Duraplush™ are high-tech fabrics that are a breakthrough in comfort. Durapella® and Duraplush™ consists of 100% MicroDenier polyester suede, which provides the subtle look and elegant feel of suede, yet improved durability and stain-resistance. Everyday spills like coffee, wine and ink are cleaned easily and effectively with a mixture of low PH balance liquid soap and water.

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DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.

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California King size is 4 inches longer and 4 inches narrower than King size.

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Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

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Click here to process a warranty claim.

A: Serial numbers are between 9 and 15 digits in length and are located in the following locations:

  • For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:
    • Bedroom Furniture
    • Dining Room Furniture
    • Home Office Furniture
    • Occasional Tables
    • Entertainment Furniture
  • For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.

     

     

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Please email us at mercadeo@ashleyfurniturehn.com and include the full name and mailing address you want to have removed.

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Please email us at mercadeo@ashleyfurniturehn.com and include the full name and email address you want to have removed.

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Many Grupo Intermuebles carry the most up-to-date catalog.

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Not at this time. But good news: many products are available for purchase online. Click the Shop Now section on our home page to begin shopping. Our products may be also be purchased from Grupo Intermueble retail stores throughout the country. Click for the Store Locator.

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We’re growing and always looking for professional, motivated employees. Click here for Careers. 

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No, we do not have accounts receivable employees who work from home or process payments via the Internet. Grupo Intermueble invoices clearly state where payments are to be sent. 

 

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Are you looking for a great place to build your career? We are always looking for positive, hard-working team members. No application fee is required. Click here for available positions. Or, apply in person at any Grupo Intermueble manufacturing facility.

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We send emails, postcards and other forms of direct mail to announce employment opportunities within the companies. Applications are accepted in person at any Grupo Intermueble or AFI manufacturing facility. Click here for available positions.

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Grupo Intermueble has informed the Better Business Bureau that the "Grupo Intermueble" name is being used on the Internet by someone not associated with Grupo Intermueble, to perpetrate work-at-home and counterfeit check scams. Between November 2007 and August 2008, the company has received almost 8,000 inquiries from consumers who have received bogus email messages from scammers pretending to represent Grupo Intermueble.

Generally, the scam email message informs consumers of a fictitious work-at-home position as an Grupo Intermueble accounts receivable employee. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder to someone representing themselves to be an "Grupo Intermueble Representative".

Grupo Intermueble Industries has posted an email scam reporting system with tips to avoid becoming a victim on its commercial website. Please take a moment to review the reporting system.

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For In Store Purchases: If a problem arises that you consider is Covered by our Limited Warranties, please contact your Grupo Intermueble retailer where you purchased your furniture for warranty service. All Claims must include the original purchase invoice, product serial number and must be completed within the valid warranty period. Grupo Intermueble reserves the right to request the return of defective parts. Under your request, you must coordinate with the distributor the transfer of the furniture or parts from your home to the distributor or from the retailers to your home.

You can also view our warranty policies by clicking here.

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At this time we are unable to process tax exempt orders through online sales. When you accept the terms and conditions when placing your order online you are accepting the price of the tangible personal property, delivery fees, and estimated sales tax, along with the sales tax terms and conditions. Our products can be purchased tax exempt from many of our Grupo Intermueble retail locations throughout the country.

Click for the Store Locator.

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Order tracking is now available online for some of our stores, including some of our online orders. Tracking is only available for the day of delivery. The estimated delivery time is based on our best estimates and you must be available during the scheduled delivery period. If you receive a message indicating no tracking is available in your area, contact your delivery agent (which is indicated in your confirmation email) for more information about your delivery. You can find our order tracking page here.

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The MRC is a nonprofit organization that develops and oversees statewide mattress recycling programs for states that have enacted mattress recycling laws.

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Approximately 15–20 million mattresses and box springs are disposed of each year in the U.S. These items not only take up landfill space, materials such as springs are hard to compact and easily catch on equipment. As a result, many communities are segregating mattresses from other solid waste and increasing management costs. Over 80% of a mattress and box spring can be recycled into other useful products. Learn more. In addition, recycling:

  • Conserves resources by converting steel springs, latex foam and other materials into new products
  • Reduces the number of illegally dumped mattresses
  • Reduces incinerator and landfill usage

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Yes. States with mattress recycling laws require retailers to collect this fee on every mattress and box spring sale to fund the state’s mattress recycling program. When you do discard your old mattress, byebyemattress.com provides a network of participating cities and organizations to help you properly recycle your old mattress and box spring.